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Information Technology Center Support
Description:
Prerequisite: ITS 1015 and ITS 1020
Students will learn the operation of help desks and computer information centers, focusing on the use of software packages, interfacing with users, entry of data, and the reporting of technical problems. Students are introduced to the methods available to maintain their level of expertise in this rapidly changing field. Students also learn the skills required to troubleshoot
a malfunctioning microcomputer or to expand its capability
including how to use the powers of observation and
deductive reasoning. Traits and attitudes that are important to potential employers are presented to the student.
Subject Categories: Computer & Technology
Related Programs: Information Services Technology
Institution: College of Southern Maryland
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Information Technology Center Support
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