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Help Desk: Software Technician
Description:
Introduces students to the operation of a help desk and emphasizes the requirements of computer rechnology in the workplace for technically proficient specialists who privde end-user support in a microcomputer information center environment. Students practice problem-solving and communication skills appropriate in a user-support area. Good customer relation skills and work habits are emphasized throughout the course. Students enrolling in this course should have a stron background in software applications.
Subject Categories: Computer & Technology
Related Programs: General Studies
Institution: Frederick Community College
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Help Desk: Software Technician
Phone: (301) 846-2401
Email:
Web: http://courses.frederick.edu
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