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Customer Relations
Description:
Examines the role of customer relations in business and emphasizes the theory and practice of developing, fostering, and managing relationships between the company and the customer. The course will focus on the those practices that lead to customer loyalty and retention. Value equation applications and a systems approach to service excellence are introduced in the course. The course will also address building excellent customer relations into the mission of the company and committing to customer service as competitive advantage.
Subject Categories: Business & Management
Related Programs: Business Administration
Institution: Frederick Community College
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Customer Relations
Phone: 301-846-2401
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Web: http://courses.frederick.edu
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